Property Management Partners

LEADERSHIP SOLUTIONS

Proud to HAVE PARTNERED with

THE CEO TABLE

YOUR EXCLUSIVE PRIVATE
Dining Experience

TAKE A SEAT AT THE INDUSTRY'S FINEST LEADERSHIP TABLE.

The CEO Table is an exclusive, invitation-only club designed for business owners, leaders, and consultants in the property management industry. Reserved for just 20 members, it offers a premium opportunity to connect, collaborate, and inspire in a luxurious and intimate setting.

Quarterly 5-star luncheons at some of Australia’s most exclusive venues.
Opportunities to network with like-minded industry leaders.
Inspiring guest speakers and thought-provoking discussions.
Curated experiences designed to foster meaningful connections.

LEARN MORE

COACHING & CONSULTING

From $150 per hour remotely or $200 per hour in house.

Is your property management department running as efficiently as it could be? Do you have all the letter templates, processes and procedures in place that your team require? Looking to develop or start your own property management business but not sure where to turn? Looking at moving your current software over to Property Me? Need an audit of your property management files?

Whatever it is, let our expertise guide you.

CONSULTING TYPES

Our services are designed to optimise your property management operations, enhance strategic decision-making, and support the growth and efficiency of your business through expert consulting and personalised coaching.

Business & Team Audit Services

We conduct comprehensive business and team audits to assess operational efficiency, compliance, and overall performance. Our in-depth health checks identify potential risks, inefficiencies, and areas of mismanagement, helping to prevent legal ramifications and ensure best practices. Through a detailed review of processes, team structures, and file management, we provide actionable insights and recommendations to optimize your property management operations.

Software Transfer & Implementation

We are accredited training partners for most major property management software, including PropertyMe, Kolmeo, Inspection Express, and Tapi. Our expertise ensures seamless adoption and integration of these platforms, empowering businesses to maximise their operational efficiency. Whether you’re transitioning to a new software solution like PropertyMe or optimising your current systems, our team provides tailored training and support to streamline workflows, enhance automation, and improve overall productivity.

Template and Procedures

We develop and implement tailored templates, processes, and procedures to streamline your team's operations. With a comprehensive suite of checklists and templates designed for compliance and efficiency, we can set up these resources within your business to ensure consistency and best practices. Plus, as a PMP ACADEMY member, you'll receive regular updates with new templates and checklists to keep your business ahead of industry changes.

Insightful Strategy Development

We analyse current industry practices to ensure your organisation remains competitive in an evolving market. Through in-depth benchmarking and market research, we identify trends, challenges, and opportunities specific to your business. Using smart tools and data-driven insights, we help you develop strategic approaches to optimise operations, enhance client experience, and drive profitability. Our tailored solutions empower you to make informed decisions, navigate industry shifts effectively, and maintain a strong competitive edge.

Execution and Monitoring

We focus on strategic execution to ensure effective progress along your chosen pathways, with the flexibility to adjust as needed. This includes overseeing team and department performance, conducting regular reviews, and monitoring key performance indicators (KPIs) to track success. By implementing structured accountability and continuous optimisation, we help drive efficiency, maintain alignment with business goals, and ensure sustainable growth.

Startup and Development Guidance

Looking to start or grow your own property management department? We provide expert guidance on building a scalable and profitable business, from initial setup to long-term growth strategies. Our support includes strategic advice, operational frameworks, and practical steps to ensure a strong foundation, streamlined processes, and sustainable profitability. Whether you're starting from scratch or expanding an existing business, we help you navigate the journey with confidence.

Comprehensive Due Diligence Audits

Perform thorough audits on prospective rent roll purchases and sales to ensure the accuracy of the agency’s property management files, significantly reducing investment risks and potential financial losses.

1:1 Coaching

Engage in one-on-one coaching and mentoring with Nina Sutton, recognised as one of the top industry influencers and coaches in 2024. Her personalised guidance will support you in navigating the complexities of property management and leadership, addressing specific challenges, seizing opportunities, and refining your strategies. With tailored advice and hands-on expertise, Nina will help you elevate your business, enhance team performance, and achieve long-term success.

Team Coaching

Our tailored coaching services are designed to elevate the skills, strategies, and performance of your property management team. Through personalised training and expert guidance, we help refine leadership, streamline operations, and implement best practices, ensuring long-term success and business growth.

Forensic Portfolio Clean

Our agents are experts in forensic portfolio cleans—catching up on overdue tasks and streamlining your software for better efficiency. You’ll receive detailed statistical reports at the beginning, the end, and monthly for long-term accounts, so you always know the state of your portfolio.

Portfolio Health Checks

Our team of experienced experts are geared up to perform an in-depth due diligence of your Property Management software to ensure you're harnessing its full potential.

What's Included:

Thorough Examination: Our experts will meticulously analyse every nook and cranny of your PropertyMe software setup. We'll delve into configurations, integrations, and settings to guarantee you're making the most of its features.

Comprehensive Report: After our analysis, you'll receive a detailed report highlighting our findings. We'll point out areas of excellence and pinpoint opportunities for improvement. This customised report will serve as your roadmap to optimising your software experience.

Actionable Recommendations: We won't just leave you with a report full of information. Our team will provide you with practical, actionable recommendations to enhance your software usage.

Keynote speaking

Hire Nina To Speak & Lead At Your Next Event

Nina Sutton is a dynamic keynote speaker and industry leader in the property management and real estate sectors. With over 2 decades of industry & business experience, Nina has grown her business, Property Management Partners, from a one-person operation to a multimillion-dollar enterprise, serving clients across Australia & NZ. Her passion lies in helping business owners scale sustainably while creating high-performing teams and delivering exceptional client experiences.

Known for her engaging and practical approach, Nina's keynotes focus on leadership, business growth, client service, and the future of property management. She combines her extensive industry knowledge with real-world insights to inspire and empower her audience to thrive in an ever-evolving landscape. Whether discussing leadership legacies, building scalable businesses, or turning client satisfaction into loyalty, Nina delivers strategies that resonate with today's property management professionals.

Nina was named one of the Top 50 Residential Real Estate Industry Influencers of 2024 and the Winner of IGT Industry Influencer of the Year 2023, further solidifying her position as a leading voice in the property management and real estate sectors.

All sessions can be delivered in either a keynote or workshop style, depending on your preferences and the needs of your team.

BOOK NINA

KEYNOTE TOPICS

Me2PMP: My Journey from Rock Bottom to Building a High-Performing Property Management Business

In this deeply personal keynote, Nina Sutton shares her extraordinary journey of overcoming adversity to build a multimillion-dollar property management business. Ten years ago, Nina lost everything—her home to the bank, her business, and the end of a difficult marriage. But through sheer determination, resilience, and relentless work, Nina turned her life around and followed her dreams.

Drawing from these life-changing experiences, Nina takes attendees on a powerful journey, detailing how she rebuilt from the ground up, transitioning from a solo operator to leading a thriving business. She shares the challenges, setbacks, and mistakes made along the way—and how each one was pivotal in shaping her success.

In this raw and honest session, Nina delves into the key areas of business growth—recruitment, staff training, and creating a high-performing, cohesive team. She provides a detailed roadmap for property management professionals looking to scale their businesses, sharing actionable insights on how to grow while maintaining a strong focus on quality, exceptional client service, and the importance of continuous learning and growth.

Attendees will walk away with the tools and inspiration to scale their businesses effectively, all while learning from Nina’s personal journey of resilience, perseverance, and unwavering commitment to her vision.

Collaboration Over Competition: How to Thrive Together in Property Management

In this impactful keynote, Nina Sutton challenges the traditional notion of competition in the property management industry and advocates for the power of collaboration. Drawing from her own experiences and observations, Nina highlights how shifting from a competitive to a collaborative mindset can unlock new opportunities for success—both individually and for the industry as a whole.

Nina shares powerful examples of how working together with peers, partners, and even competitors has led to innovation, creative problem-solving, and growth. She discusses the benefits of pooling knowledge, resources, and expertise to tackle common challenges, improve client service, and build stronger, more resilient businesses.

This keynote encourages a fundamental shift in perspective—from viewing other businesses as competition to seeing them as potential partners. Nina demonstrates how collaboration can foster a supportive community, where all businesses, regardless of size, benefit from shared successes and the collective growth of the industry.

Attendees will walk away with actionable strategies for fostering collaboration within their teams, building strong partnerships with other businesses, and navigating the complex, ever-changing landscape of property management. Nina’s session highlights the importance of teamwork, open communication, and a culture of shared learning, and how these elements are key to thriving in today’s fast-paced, competitive market.

In an industry where collaboration is often undervalued, this keynote will inspire and empower property management professionals to embrace partnership as the path to long-term success, both for themselves and for the industry as a whole.

Legacy Building & Scaling Smart: Leading with Resilience, Focus, and Strategic Growth

In this transformative keynote, Nina Sutton blends her personal leadership journey with practical, actionable strategies to cultivate resilience, focus, and a business model that thrives. Leadership is not just about managing teams—it’s about creating lasting impact. Nina dives into how to overcome obstacles, maintain clarity and composure in high-pressure situations, and inspire your teams to do the same, all while building a leadership legacy that endures.

Nina also explores the crucial elements of business growth—mentorship, culture-building, and employee engagement—focusing on how these can shape a positive, results-driven culture. In addition, she shares valuable insights on scaling a real estate business smartly, with a focus on financial and operational strategies. Business owners will learn how to scale with purpose, improve operational efficiency, and structure a business that is both profitable and attractive to potential buyers, should they wish to sell in the future.

This keynote is perfect for leaders and business owners who want to elevate their personal leadership, build a resilient and thriving workforce, and scale their business in a way that maximizes long-term success and value. Whether you’re looking to improve your leadership legacy or preparing to scale up, this session equips you with the tools and mindset to grow strategically and sustainably.

The Magic of Client Experience & Employee Engagement: Turning Satisfaction into Loyalty

In this engaging keynote, Nina Sutton explores the powerful connection between exceptional client experiences and employee engagement, revealing how both can work together to create lasting success. Drawing from her extensive experience in the property management industry and her training at the world-famous Disney Institute, Nina brings a unique perspective on how to create unforgettable experiences. She uses examples from Disney’s world-renowned approach to customer service—the “Disney Way”—to highlight how businesses can surprise and delight clients at every stage of their journey.

Nina dives into the key touchpoints that drive client loyalty, showing how property managers can transform one-time transactions into long-term relationships that not only increase retention but also generate valuable referrals. She also emphasizes the critical role that engaged, motivated employees play in delivering a world-class client experience. By fostering a workplace culture where employees feel empowered and valued, teams can deliver consistently outstanding service, further strengthening client loyalty.

This keynote provides practical insights that can be immediately applied to improve both client retention and employee satisfaction, making it a must-attend for teams looking to elevate their client service while building a positive, engaged workforce that drives business success.

Mindset Mastery: From Burnout to Balance - Strategies for Sustainable Success

In this empowering keynote, Nina Sutton draws on her own personal journey and extensive industry expertise to tackle the pervasive challenge of burnout in the property management sector. Understanding the pressures faced by business owners and managers, Nina offers actionable strategies to help them find balance between their professional responsibilities and personal well-being.

Nina provides practical tools to help attendees manage stress, prevent burnout, and maintain peak performance, all while ensuring a healthy work-life balance. She shares insights on how to streamline workflows, set healthy boundaries, and implement self-care practices that will empower business leaders to sustain long-term success without compromising their quality of life.

This session is ideal for leaders looking to avoid burnout, develop resilience, and foster a culture of well-being within their teams. Attendees will walk away with a fresh perspective on how to build a sustainable, successful business while maintaining their health, happiness, and passion for their work.

Personalised Keynote Sessions with Nina Sutton

For businesses or teams looking for a more tailored approach, Nina offers personalised keynote sessions designed to address your specific challenges, goals, and needs. Whether you're focusing on leadership development, team performance, client experience, or burnout prevention, Nina will work with you to create a session that aligns with your unique business objectives. Drawing on her extensive experience and expertise, she ensures that every session is not only relevant but deeply impactful, providing your team with the insights and strategies they need to overcome obstacles and achieve long-term success. Whether it's a one-off session or part of an ongoing development plan, Nina's personalised approach ensures maximum value for your organisation.

Kind words from clients

Testimonials

Michael

Over the last few months that you’ve been managing the property, I’ve been very happy with the way things have been running. The minimal number of issues have been dealt with promptly and with a minimum of fuss. Thanks for all the work you’ve put in!

Sue

I am happy to let you know that I’m MORE than happy with your management and know that you have been by far the best property manager I have had. PLEASE make sure you don’t leave! You go and above any other person who has managed the unit. In fact, before you took over as the manager, I was on the verge of changing to another agent. Thank you

Sonja

Nina will look after you providing great service at all times. She’s got exceptional knowledge in all facets of real estate and I have no hesitation in recommending her to anyone who is looking for someone to manage or sell their investment.

Fred

I write to you about Nina and the way she handled the work on my apartment when the tenant gave notice to vacate. As you are aware, the tenant was a difficult person to handle and gave us all angst. Through dealing with both Nina, I felt the whole matter was handled extremely professionally especially the management of the final weeks of the tenant leaving. I must mention that Nina, in particular, handled the final weeks very well. She managed to take control of the situation and liaising with the tenant regarding the bond and the outstanding items that needed attention and rectification. At the end, the tenant agreed, through Nina’s negotiation skills to have all the defects attended to and paid for from the bond. A good result!

Rob

I currently have a property in Parkville leased by your company and I would like to acknowledge the great work of Nina who takes care of the property. I have had this investment for 8 years now and it has been leased by a number of agencies and agents alike and Nina is by far the best I have had. Recently I had renovations done and she went beyond the call of duty by meeting me at the apartment as well as builders and other tradies. Nothing ever seems too much work for her and she is always pleasant and a great agent to deal with & I am grateful for her service.

Amy

Nina’s hands-on approach and proven ability to manage her team across both the property management and sales department allowed her to excel as an inspirational leader. Dealing with investors she displayed a high level of professionalism, outstanding communication and problem-solving skills and her confidence enabled her to perform well. Nina is a highly motivated and intelligent individual and very much a team player; she is loyal, honest, dedicated and very determined to succeed. She is eager to learn and loves a challenge, her proactive attitude, positive train of through and fun personable attitude makes Nina a pleasure to work with

Lisa

Nina has been a very insightful and inspirational manager I have crossed paths with in my real estate career thus far. Her charismatic leadership skills have inspired me to pursue my own career in real estate and achieve high results and deliver premium quality service. She cares for the well-being of her team and cherishes the challenges and celebration moments the team encounters.

Giota

Wanted to pass on some positive feedback regarding Nina Sutton. I had my investment property listed with her for a 12-month period and she was excellent to deal with in terms of responding to queries, taking prompt action and going beyond the call of duty to ensure I was satisfied during the property management process. I recently listed the property to sell as well, and she handled the transition process for me seamlessly which completely exceeded my expectations. And I have high expectations. I have dealt with a number of property managers over the past few years and to be frank a lot of them leave much to be desired. I have never received such a high level of professionalism and client service as I did with Nina – my only regret is I did not list with her earlier.

Dr Jui-Shan

I wish to report the excellent service Nina Sutton has provided to us recently, when a matter of rent increase occurred regarding our home. Nina indeed had our best interest at heart by voluntarily trying to negotiate when the tenants disputed the increase. She made some wonderful suggestions that would assist us achieving a great return on our investment. I am impressed by her thoughtfulness. Nina’s genuine attitude and obvious competency in conducting her role as an agent, makes her a stand out. She has only recently taken on this role as my agent. I have not yet met her in person, but I am already impressed by her excellent service

Lisa and Juerr

It was really nice to meet you in person, Nina. We have a good impression of your experiences in real estate, property & tenant management. We are looking forward to working with you.

Wanying

Great service. Nina is looking after us well.

Vanessa

Nina’s diligence, commitment and attention to detail ensures what she turns her hand at is delivered by exceeding expectations. Nina is a property professional who genuinely cares about her clients and can work with a range of stakeholders to deliver the results required.

Martha

Hi Nina… Just a short note to let you know that I am very happy with your service I wish I would have come to you much sooner!!! many years of suffering with other agents.

Amanda & Shane

Good Property Managers are hard to come by – but you are a gem! You are such a credit to you company. We have really enjoyed dealing with you. Thank You so much for making this process as easy for us as you have. We both wish you much success and many great tenants.

Sue

I am a landlord and I am lucky enough to have Nina Sutton as my property manager. She has managed some difficult tenants with professionalism whilst keeping my best interests in mind. She has also put me in contact with great trades for recent renovations as well as repair work over recent years.